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Responsible Gaming

This document outlines the Responsible Gaming policy and player protection tools on the royalpanda-nz.com platform. We are committed to a safe gaming environment and have implemented resources to promote responsible habits and prevent problem gambling. Adherence to these principles is a cornerstone of our operational philosophy, ensuring player welfare remains our highest priority as we offer our gaming services as entertainment.

Our Commitment to Player Welfare

Our core mission is to create a secure gaming environment where players can enjoy our offerings responsibly. We understand that for some individuals, gambling can cease to be entertainment. Therefore, we have integrated tools and policies to empower players with control over their gaming activities. Our approach focuses on awareness, control, and support by providing clear information, practical tools for managing gameplay, and transparent access to professional help. Our approach encompasses several key areas:

  • Awareness: Providing clear, accessible information about the potential risks of gambling.
  • Control: Offering a comprehensive set of player protection tools to manage time and spending.
  • Support: Ensuring access to professional help for those who may be experiencing gambling-related harm.

Player Self-Assessment

Recognising the potential for problematic gaming behaviour is the first step toward maintaining control. To assist in this, we provide a confidential self-assessment test designed to help players reflect on their gambling habits. This tool allows you to evaluate your activity against established indicators of problem gambling, providing a clear and private overview of your risk profile. The assessment is a proactive measure intended to encourage self-awareness and informed decision-making regarding your engagement with our platform. The available resources for managing your play are:

  • Online Self-Assessment Test: A questionnaire to help you understand your gambling habits.
  • Risk Profile Overview: A summary generated from your answers to help identify potential issues.
  • Actionable Advice: Guidance on using our tools based on your assessment results.

Player Protection Tools

To provide a secure gaming environment, we have implemented a range of customisable limits that give you direct control over your gambling activity. These tools are designed to help you manage the amount of money and time you spend on our platform, ensuring that your experience remains within your personal budget and entertainment expectations. Activating these limits is a straightforward process available within your account settings. The key instruments available to you are detailed in the following sections:

Deposit Limits

The deposit limit tool controls the total amount of funds you can deposit into your account over a specified period. This feature is designed to prevent you from spending more than you have budgeted for and is an effective way to manage your expenditure proactively. By setting a deposit limit, you ensure that your spending on our website remains within affordable means. You have the flexibility to set this limit on a daily, weekly, or monthly basis to suit your financial planning:

  • Budget Control: It enforces a pre-set spending cap to prevent overspending.
  • Period Flexibility: Limits can be applied over daily, weekly, or monthly cycles.
  • Automatic Enforcement: The system automatically blocks further deposits once the limit is reached for the period.

Loss Limits

The loss limit tool enables you to cap the maximum amount of net losses you can incur from your deposited funds over a set timeframe. This ensures that you do not lose more money than you are comfortable with, providing a critical safety net. This limit is calculated based on your net loss (deposits minus winnings) and, once reached, will prevent you from placing further wagers until the period resets. The available timeframes for this limit are:

  • Daily Loss Limit: Sets a cap on net losses for a single day (00:00 UTC to 23:59 UTC).
  • Weekly Loss Limit: Sets a cap on net losses for a calendar week (Monday to Sunday).
  • Monthly Loss Limit: Sets a cap on net losses for a calendar month.

Wagering Limits

A wagering limit controls the total amount of money you can bet over a period of time, irrespective of wins or losses. This tool is useful for managing the overall volume of your gambling activity and the pace of your gameplay. Once you reach your specified wagering limit, you will be unable to place any more bets until the defined period expires and the limit resets. The key characteristics of the wagering limit include:

  • Volume Management: It limits the total turnover, not just losses or deposits.
  • Activity Pacing: It helps control the intensity and frequency of your betting.
  • Proactive Alerts: You will receive an on-screen notification when you are approaching your limit.

Session Limits

The session limit tool helps you manage the amount of time you spend logged into your account and actively playing. This feature helps you stay mindful of how long you have been playing. When you set a session limit, you determine the maximum duration for a single gaming session, after which you will be automatically logged out. The main benefits of this tool are:

  • Time Management: Prevents you from spending more time on our platform than intended.
  • Automatic Logout: Enforces a definitive break by logging you out when the time expires.
  • Pre-Expiry Notification: An alert appears on your screen shortly before the session limit is reached.

Amending and Removing Limits

You retain full control to amend or remove your limits at any time through your account profile. To ensure these decisions are made thoughtfully, any changes are subject to specific timeframes. Lowering a limit or making it stricter is an action that takes effect immediately. Conversely, any request to increase or completely remove a limit will be subject to a 24-hour cooling-off period. After this delay, you must return to your account settings to confirm the change.

Taking a Break and Self-Exclusion

If setting limits is not sufficient, we provide comprehensive options to restrict account access. These tools, “taking a break” (definite lock) and “self-exclusion” (indefinite lock), create a mandatory period away from gambling. During this time, your account is suspended and all marketing communications will cease. It is imperative to withdraw funds before initiating a lock; otherwise, contact customer support for a manual withdrawal. We provide the following distinct options:

Taking a Break (Definite Lock)

A definite lock allows you to take a temporary break from gambling by suspending your account for a pre-determined period. This option is ideal if you want a short-term respite from gaming. Your account will automatically reopen once the selected time has elapsed, though an earlier reopening can be requested subject to a 24-hour cooling-off period. The available durations for this break are:

  • 24 hours
  • One week
  • Four weeks
  • Six weeks
  • Six months

Self-Exclusion (Indefinite Lock)

For those who require a more robust and long-term solution, the Indefinite Lock provides a comprehensive self-exclusion from our services. This option closes your account for an indefinite amount of time and is intended for players who have identified that their gambling has become a problem. The account will remain closed and can only be considered for reopening upon your direct request, which is then subject to a mandatory seven-day cooling-off period as a critical safety measure.

External Support and Resources

While our internal tools are effective, we recognise the importance of external support systems. For players seeking additional protection or professional help, several independent organisations are available:

  • The Problem Gambling Foundation of New Zealand (PGF): Offers free and confidential counselling services across New Zealand. They can be reached via their helpline at 0800 664 262 or through their website at pgf.nz.
  • Salvation Army Oasis: Provides free and confidential support, including counselling and educational programmes, for individuals and families affected by gambling harm. You can contact them on their helpline at 0800 530 000 or visit their website to find a local centre.

Gambling Helpline New Zealand: A 24/7 free-phone service offering immediate support, advice, and referrals to local support services. You can call them anytime at 0800 654 655 or text 8006.