Log in Sign Up

Terms and Conditions

These Terms and Conditions (“T&Cs”) apply to the use of all games and services offered on the website royalpanda-nz.com. By registering a Member Account, you enter into a legally binding agreement governed by these T&Cs, the Privacy Policy, and any specific Game or Bonus Rules, which you must read and understand fully before using the platform.

Account Registration and User Obligations

To use our services, you must register a Member Account by providing accurate personal information. Creating an account signifies your acceptance of these user obligations, which are designed to ensure a secure, lawful, and fair gaming environment. Next conditions govern your Member Account:

  1. Eligibility and Legal Compliance: You warrant you are at least 18 years of age or the legal age for gambling in your jurisdiction. You are solely responsible for ensuring your participation complies with local laws. You must not be a resident of a restricted jurisdiction, including but not limited to Afghanistan, Curacao, Cyprus, Iran, Iraq, Kuwait, Syria, and the U.S.A.
  2. Account Information: All information provided during registration (including full name, date of birth, address, email, phone, and payment details) must be accurate and kept up-to-date. We may suspend or close any account with false or misleading information.
  3. Purpose of Use: Your Member Account must be used exclusively for personal, non-professional participation in the Games for recreational purposes only. You agree to register and participate on your own behalf.
  4. Account Security: You are responsible for maintaining the confidentiality of your username and password. Any activity conducted through your Member Account will be considered valid and performed by you. You must notify us immediately if you suspect any unauthorised access.
  5. Prohibited Activities: You are strictly prohibited from engaging in fraudulent, collusive, or other unlawful activities. The use of software-assisted methods, techniques, or hardware devices to manipulate game outcomes is forbidden. Any breach will result in account closure and forfeiture of funds.

Duplicate Accounts

You may register and operate only one Member Account. Opening multiple accounts is strictly forbidden. We reserve the right to identify and close any duplicate accounts linked to the same individual, device, or household. Should we discover duplicate accounts, we may take the following actions:

  • We may close any or all of your Member Accounts at our discretion.
  • All bets placed from duplicate accounts will be considered null and void.
  • Any deposits or winnings accrued in duplicate accounts may be withheld.
  • An administrative fee of 10% of deposits (with a minimum of NZ$50) may be deducted for each duplicate account opened.

Financial Transactions and Payments

All financial transactions are subject to security and verification checks. We do not grant credit; you may only participate in Games if you have sufficient funds in your Member Account. All deposited funds must be lawfully sourced, belong to you, and be transacted using valid financial instruments. The following sections detail the rules governing your funds.

Deposits

To participate in Games for real money, you must deposit funds into your Member Account using one of the approved payment methods. Some methods may not be available in all jurisdictions, and certain deposit methods may incur charges from your bank or payment service provider. When using a credit or debit card, funds will only be credited after we receive irrevocable approval. We reserve the right to implement additional identity verification procedures for any deposits.

Withdrawals

To ensure the security and proper management of your funds, all withdrawal requests must be submitted through the designated section on our platform. You are permitted to withdraw any amount up to your “Available to Withdraw” balance. Before initiating a withdrawal, it is essential that you first cancel any outstanding or open bets on your account. The following conditions govern all withdrawal transactions:

  • We aim to process withdrawal requests within 24 hours, provided all verification documents have been approved. In all cases, processing will be completed within five working days.
  • Whenever possible, funds will be returned to the same payment method used for the initial deposit.
  • We may request verifiable identification documents before processing any withdrawal request to comply with our Know Your Customer (KYC) obligations.
  • A 5% charge (with a minimum of NZ$20) may be applied to withdrawals of funds that have not been wagered at least once on the platform.

Gameplay, Bonuses, and Promotions

Your participation in any game is governed by the version of these T&Cs valid at the time a bet is accepted. A bet is considered accepted once it is received, validated, and processed by our system. Once confirmed, a bet cannot be amended or cancelled. All winnings are credited to your member account after the final result of a game is confirmed.

Game Integrity

While we strive for a fair experience, technical malfunctions can occur. If a game fails due to a system breakdown or a software/RNG malfunction, all stakes from that Game will be cancelled, any affected bet will be considered null and void, and the funds will be returned to your member account.

Bonuses and Promotions

We may offer bonuses and promotions, which are subject to specific Bonus Rules integral to these T&Cs. We may remove any bonus not used within one month. If you breach Bonus Rules, we reserve the right to confiscate associated winnings and bonuses and close your member account.

Account Status and Closure

We manage member accounts according to these T&Cs, with the right to suspend, freeze, or close them for breaches, fraudulent activity, or at a user’s request. Decisions are at our absolute discretion, but existing contractual obligations will be honoured unless a breach has occurred. Procedures for account closure are detailed below.

Inactive Accounts

A member account is deemed inactive if not accessed for twelve consecutive months while holding a real money balance. We will notify you thirty days before your account becomes inactive. If it remains inactive, a monthly administrative fee of NZ$10 will be charged as long as the account has a positive balance. We will endeavour to refund any remaining balance before closing the account.

Account Closure by User

To close your member account, you must email our customer support team. We will process your request after verifying your identity. The remaining balance will be returned to you, subject to standard withdrawal procedures. The repayment method will be at our absolute discretion.

Dispute Resolution and Complaints

For complaints, contact customer support via email. Our team will aim to respond within ten days and will work to resolve the matter promptly. Communications may be recorded for quality purposes. Abusive behaviour towards our employees will not be tolerated and may result in immediate account closure. If you are not satisfied with the resolution, you may escalate your complaint to our appointed ADR services, eCOGRA or CasinoReviews.

General Provisions

These T&Cs are governed by the laws of Malta, and any dispute arising from them shall be subject to the exclusive jurisdiction of the Maltese courts. The English version of these T&Cs is the only legally binding version. If any part of these T&Cs is found to be invalid, the remaining parts shall remain in full force.

Limitation of Liability

Your use of the platform and participation in the Games is at your own risk. The services are provided “as is” without any express or implied warranty. We, our directors, and employees shall not be liable for any loss, costs, or damages arising from your use of the website or participation in the Games. You agree to fully indemnify and hold harmless the Operator from any costs, damages, or claims that may arise in relation to your use of the platform.

Intellectual Property

LeoVegas Mobile Gaming Group is the sole owner of the Royal Panda trademark and logo. The platform’s content, structure, technology, and software are protected by copyright and other intellectual property rights. Unauthorised use of any of this intellectual property is strictly prohibited and may result in legal action.